last updated: 3/6/2022
We only collect Personal Information that you knowingly and voluntarily choose to provide us with. We never share or sell any of this personally identifiable information about you (such as name, telephone number, or email address), or your files that you’ve uploaded to print, with outside organizations except when it falls under the acceptable conditions of third-party partnerships as detailed below!
Information We Collect
We collect a variety of information from our customers and visitors to the Website. Some information is automatically collected when you visit our Website or purchase something, some you provide to us knowingly when registering, filling out a form, buying a product or service, or communicating with us, and some is collected from third parties. Any information you provide us with that is identifiable and connected to your personal identity (such as name, email address, and telephone number) we refer to as “Personal Information”. Other types of information collected may include IP address, Website history, and browser information. This does not qualify as Personal Information, but is referred to as “information”. We use both Personal Information and other information to maintain, improve, and operate our Website and business, providing you with services and products based on your needs and interests, administering your account, and personalizing your online experience. We also use Personal Information and information to communicate with you about orders, products, offers, and administrative updates.
Information Collected Automatically: Each time you visit our website, we automatically collect information about your transactions and how you use this Website. For example, we automatically collect your IP address, operating system information, web browser information, and information about which pages you visit on the Website. If you have a Vivia Print & Design account, we add this automatically-collected data to the Personal Information you provide us with to help us improve and customize your experience.
We DO NOT collect or store your credit card information! We only collect information about your order, including what you ordered, how much it cost, and what type of payment you chose. Because of this, Vivia Print & Design is not responsible for any fraud or security issues with credit card payments. We use third-party companies such as Authorize.net, Stripe, and PayPal to process credit card payments. When you make a purchase with us, your credit card information is securely sent to one of these payment-processing companies (listed above) through their API protocol using Secure Socket Layer (SSL) technology, and they are responsible for processing your transaction.
Other Ways We Collect Information: From time to time, third parties, such as the U.S. Postal Service, may provide us with additional customer information. We may choose to add this information to the existing information we have collected about our customers.
You may also provide us with information through product reviews or public forums associated with the Website. Any reviews, posts, suggestions, or comments (collectively “Feedback Information”) are by nature public, so please use discretion when posting information about yourself online. Any Feedback Information that you provide to Vivia Print & Design will be non-confidential, and shall become the exclusive property of Vivia Print & Design. By submitting Feedback Information to Vivia Print & Design, you agree to transfer and assign, at no charge, all of your right, title and interest in the information, including all copyrights and other intellectual property rights. At this point, Vivia Print & Design can freely use this information on an unrestricted basis.
Where We Process and Store Data: Vivia Print & Design processes and stores data in Pasadena, California, as well as in other locations. We do this for backup and recovery purposes, and to enable us to offer certain services. When you use the Website and provide us with your Personal Information, you consent to the transfer and processing of your Personal Information in jurisdictions outside of your home country or jurisdiction.
Cookies and Similar Files
As is common knowledge, cookies do not harm your device. We seldom use them to store any Personal Information about you. If we do, it’s because you voluntarily offered this information to us via the website, and all information gathered from cookies is secure.
If you have purchased a website through Vivia Print & Design, we only use one cookie on our hosted websites. This cookie is used to count the number of visitors you get both for our records and to share with you via your website Dashboard. We don’t use this cookie for anything else, and this cookie doesn’t store any Personal Information. Other companies with websites like ours use similar cookies on their customers’ websites.
Non-Disclosure Agreements for Businesses
If you represent a business or entity that wants to use our services and you require confidentiality around the content you upload and print, Vivia Print & Design is willing and able to provide you with a Non-Disclosure Agreement suitable for your needs to ensure that neither your privacy nor business advantages will be affected by doing business with us. Our Non-Disclosure Agreements can be crafted to cover all design elements, trade and commerce practices, company information and identity, etc.
By using the Site, you agree that we may provide all legal communications and notices to you electronically by posting them on our website or by sending an e-mail to the e-mail address you provided to us when you registered your account with us. If you do not want to receive email communications from Vivia Print & Design about our own or third-party products and services that may be of interest to you, you can update your preferences in the My Account section of the Website. You can also click on the unsubscribe link at the bottom of one of our marketing emails. Even if you opt out of these marketing or news emails, we may still contact you through email, mail, or phone regarding your use of our Website, your orders or your account, or for similar transnational or administrative reasons as necessary to conduct business with you.
When you place an order, Vivia Print & Design will send a confirmation email to the email address you provided when you signed up for an account on our Website. If you place an order and do not receive a confirmation email, or if you receive a confirmation email for an order you didn’t place, please contact us immediately.
Reprints, Cancellations, & Refunds
Here at Viva Print & Design, we take pride in our work. Should we ever provide you with a print of inadequate quality that results from our printers malfunctioning, having insufficient ink, or paper quality issues, we will promptly provide you with a free reprint. We do not provide refunds once a file has been printed, only reprints if the error is our responsibility.
To be clear, we are NOT responsible for print quality issues resulting from issues with the file you upload. These include spelling, punctuation or grammatical errors you make in your file, inferior quality or low-resolution images you include or upload, design errors you create in the production of your file, any errors you make in selecting product options such as paper type, quantity, or product type, and damage to the products arising after they are delivered to you. To avoid these types of errors, please review your files and designs carefully to correct any mistakes or quality issues before you upload them to print. Vivia Print & Design does not proof or double-check the files you upload prior to processing; all uploaded files are instantly, automatically sent to the printers.
Please note that we are not responsible for color-matching your print to your monitor or to the application in which you created the file. Here at Vivia Print & Design, we pride ourselves on having incredibly accurate color matching, and we regularly update and check our printers’ color-matching performance and colorspace handling. However, you are ultimately responsible for the colors of your print. If you wish to do a test print to check the color matching, you may submit a small test print (approx. 5” x 44”) for free, and then adjust your file accordingly before submitting it. You may do up to 1 free test print per file. Any test prints beyond that will incur a small charge. For details or to arrange a test print, please contact our customer service line.
You may cancel an order at any time should you change your mind, but once a file is printed, we do not offer a refund. If your file is partially printed, we will give you a partial refund equal to the percentage of the file that had not yet been printed. Please keep in mind that once you upload your files they begin printing almost immediately, so please be sure you have the correct files and versions before uploading in order to avoid paying for prints you don’t want or uploaded by mistake. If by chance your file has not yet begun printing and you cancel your order, we will give you a full refund. Essentially, once all or a portion of your file comes out of our printers, you are obligated to pay for it proportionately. Again, if the print quality is inadequate or flawed in any way due to our mistake, we offer free reprints, but no refunds. All refunds will be issued through the same method of payment originally received for the order.
Website and Account Security
Here at Vivia Print & Design, we do our best to maintain reasonable physical, electronic, and procedural practices designed to help us protect your Personal Information against loss, theft, misuse, disclosure, or alteration. For example, we use Secure Socket Layer (SSL) technology to encrypt your credit card information when you purchase products through our Website.
When you create an account at Vivia Print & Design using our Website, you choose a password to help protect your account information. Password strength is highly variable, and it is your responsibility to make sure you select a unique and complex password for your account. In addition, you are responsible for keeping this password confidential. You may change your password as often as you wish by going to the “My Account” section of the Website.
You are responsible for protecting your password and access to your registered account. You will be solely responsible for all orders placed, services contracted, comments posted, or any other actions taken through your registered account. We have a secure sign-in process that functions to protect your privacy and Personal Information. If you experience difficulty signing in despite using the correct email address and/or password, or if you suspect your account has been compromised, please contact us.
If you wish to change your name, e-mail address, password, and/or communication preferences after you have registered, you can access your account in the My Account section of the website.
You may also request the deactivation of your Vivia Print & Design account by contacting Customer Service. Please note that your Personal Information may remain in our archived records after your account has been deactivated.
As for the content of what you upload, whether text, images, graphics, or other materials, YOU are solely responsible for obeying copyright laws, intellectual property laws, and all other applicable laws. When you upload a file, image, or document to print with us (hereinafter referred to as “your files” or “files”) and place an order, you agree that you will not include any text, image, trademark, design, service mark, or copyrighted work of any third party in your files unless you have obtained permission from the owner. You agree that your files do not infringe upon any copyright or trademark rights of any third party, do not violate their right to publicity or privacy, and will not libel or defame any third party. It is your responsibility to acquire the rights or permissions necessary to incorporate third-party material into your files and to comply fully with local and national laws and regulations.
If you believe that copyright infringement of any kind has occurred on or in conjunction with the use of the Website, you can make a report by contacting our customer support. We take copyright infringement very seriously and will investigate incidents thoroughly, whether the copyright or intellectual property rights being infringed upon are yours or a third party’s.
Vivia Print’s Copyrighted Materials
Our Website contains graphics, photographs, images, layouts, art, text, fonts, music, software, code, and other information (referred to as “Content”). All the Content on our Website is the copyrighted property of Vivia Print & Design, or of the parties from whom we have licensed such property. We reserve all rights related to our Website and its Content worldwide. It is strictly prohibited to retain, copy, distribute, publish, or use any portion of our Content unless allowed by our Terms & Conditions. Vivia Print & Design reserves the right to add, delete, or modify any part of our website’s Content at any time without prior notice, and the modified Content remains the property of Vivia Print & Design and its licensors.
Transfer of Title and Delivery of Products
We contract with third-party entities such as the United States Postal Service and Uber inc. to deliver your products to you. When you select shipping for your product, you agree that the risks of loss and title for any product pass to you upon our delivery to our selected third party carrier. In other words, once we pass the print off to our carrier service, the liability for damage is yours and you accept any risks inherent in utilizing that third party’s services. For products that are delivered in electronic format, you agree that delivery of the product has occurred either (a) at the time we transmit the product via email or other electronic communication to the customer’s self-provided address or (b) at the time we transmit a notification to the customer that the product is available for download from our Website.
Disclaimer of Warranty and Accuracy of Information
We provide the Website and its components “as is” without warranty of any kind, either expressed or implied, for informational purposes only. We provide no warranties of merchantability, fitness for any particular purpose, or non-infringement. By using the Website, you acknowledge that our operation of the Website may not be error-free or uninterrupted and that we provide no guarantee to that effect. While we make every reasonable effort to provide accurate information about product attributes, we do not warrant that product descriptions are accurate, reliable, or error-free. We will not be responsible or liable for the accuracy, usefulness, or availability of any information transmitted or made available via the Site, nor shall we be responsible or liable for any error or omissions in that information. In addition, we provide links and references to third-party websites and products “as is”—that is, without warranty of any kind, either expressed or implied.
Limitation of Liability
Refusal of Service
And last, but not least, we reserve the right to refuse service to anyone based on bad behavior, communication issues, issues with payment, perceived risk of fraud, lack of professionalism, legal concerns, etc. We pledge to never refuse service to anyone simply based on their inclusion in any government-protected identity group, such as religion, sex, gender, disability, race, etc.