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Vivia Print

FAQ

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Frequently Asked Questions about Vivia Print services

FAQ
Jul 23, 2025

Where do I pick up my order if I choose local pickup?

Pick up address is 65 W Del Mar Blvd, Pasadena, CA. You will receive an email with all the info you need after you place...

FAQ
Jul 23, 2025

Can you add a white border around my prints?

We don't modify the files that we get for printing. We ask that you include the white border in your design.

FAQ
Jul 23, 2025

Can I bring in my own paper?

We can print on non-reflective flat materials up to 2" thick with our UV printer (only single sided). We charge a minimu...

FAQ
Jul 23, 2025

What happens if I don't use the Adobe RGB 1998 color profile?

For inkjet fine art printing, we use RGB mode with color profile Adobe RGB 1998. Using any other color profiles may resu...

FAQ
Jul 23, 2025

What color mode and profile do I select? RGB or CMYK?

For inkjet fine art printing, we use RGB mode with color profile Adobe RGB 1998. You can learn how to change the color m...

FAQ
Jul 23, 2025

Should I put my files on one big page or in separate files?

Please export each print separately on its own file, or as separate pages in one file. We cut them to the exact page siz...

FAQ
Jul 23, 2025

Do you offer double-sided laser prints, books, business cards, etc?

No. We currently only offer inkjet printing and do not offer double-sided printing, books, or business cards.

FAQ
Jul 23, 2025

Do I need to add bleed and trim marks to my file?

No. You don't need to add any bleed or trim marks for poster printing. Our software does that automatically. Please not...

FAQ
Jul 23, 2025

How do I resize and format my file and change the print size?

Please follow the steps in the help section to set the print size correctly. This method allows you to upload your files...

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